Learning for All: Basic Customer Service is developed from May 2020 Expanded Early Start Curriculum of LATI and is open to all library staff members. This course is a prerequisite to all other Learning for All classes.
This class covers:
- Model Refrence Behaviors
- What is a database?
- Basic Searching
- How to find quality information.
- When to refer to an expert
- Reference Resources
- What does exceptional customer service look like.
- Inclusive Customer Service
This class takes about 3.5 hours to complete.
- Teacher: Jennika Coleman
- Teacher: Mary Hendricks-Hines
- Teacher: Melissa Lauber
- Teacher: Carrie Sanders
- Teacher: Linda Zuckerman